ebay token help please

Are you able to sign in to the main Auctiva site? If so go to the top of the page on the right hand side and click on events. You should see a box there that will say something about your token. Click on that and see what it says and post back here if you cannot get it figured out.

thanks so much, here's the message......An eBay account with your eBay username already exists, but belongs to a different user. Do you have multiple Auctiva accounts?

That explains it then. As you said in your first post

quote:

I probably set up an auctiva account a long time ago and forgot username and pass word- and used the same username for ebay and auctiva???Is this why I can't generate a token?

My suggestion is to file a support request through the help page and they should be able to guide you through the process or reset your information and get you in the system again.
With this being Sunday you may not get a reply until tomorrow however.
EDIT: If you want to read more about this problem and how easily they can fix it click this link https://community.auctiva.com/eve/forums/a/tpc/f/5796099...671012351#7671012351

Hi sawyer62,

The reason you are receiving the aforementioned error in response to your token generation attempts is because your eBay account is already associated with an existing Auctiva account, and only one Auctiva account can be associated with each eBay account at any given time.

If you are still experiencing this problem, please contact our customer support department using the appropriate link on our help page, http://www.auctiva.com/free-auction-software-help/help.aspx, and we'll be happy to help.

-Mike