eBAY Token Woes: "An eBay account with your eBay username already exists. . ."

karlsMember

Greetings,

Whenever I try to import an eBAY token, I receive this alert:

"An eBay account with your eBay username already exists, but belongs to a different user. Do you have multiple Auctiva accounts?"

I just created one with the domain:

"KarlSellsOut"

and my eBay name is:
"crazykarlsconsortiumemporium";

which will be changed to "KarlSellsOut" in 3-5 days.

Can someone please help me remove the duplicate or original token.

Thanks,

K. Steier

6/19/082:43 PM

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Original Post

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karlsMember

karl_sells_out

6/19/089:06 PM

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dannoMember

quote:
and my eBay name is:
"crazykarlsconsortiumemporium";

which will be changed to "KarlSellsOut" in 3-5 days

Changing the eBay ID does require change on your Auctiva account page to reflect the new eBay account ID and getting new Token. That can also sometimes require opening a Support Case for the change in order to get the new Token. However, if you haven't yet changed the ID at eBay, you can't make the change at Auctiva.

Danno

6/20/086:21 AM

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karlsMember

it was changed to Karl_Sells_Out last night, so now i need to open a support case?

6/20/0811:21 AM

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dannoMember

quote:
Originally posted by Karl S.:
it was changed to Karl_Sells_Out last night, so now i need to open a support case?

If you've changed to the new eBay ID at Auctiva and it won't allow the new Token (get that error message), you need to enter a Support Case to have it cleared.

Danno

6/20/0812:14 PM

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