I have the same question. How do I create a "NEW email Template"? I would appreciate it if the moderator or someone from Auctiva would respond.
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Hi, in which case just file a support request, they are helpful and pretty quick unlike some other sites. 
Thanks ChooChooGuy. I will do that immediately. I just assumed that this was the preferred way to get help.
Certainly late at night (Auctiva time) and weekends these boards are the quickest. The Auctiva support team through to the CEO are proactive on these boards but if in a hurry during their working hours it is best to contact them directly.
Valdersan -
On this page on the right, http://www.auctiva.com/sales/landing.aspx, you will see all the custom email template actions you have available to you. Click the Create Template link to make your own.
Pointers for creating your own custom email template:
* Pick the type of email you want to send from the drop-down and what kind of information you would like to include.
* Use the Design Editor if you don't know HTML and the Text Mode if you know HTML.
* Use the blue Custom email template tags to insert auction specific information into the email. Just put your cursor in the box and then click the blue tags to the left to insert the tag.
* Make sure to give your new email template a new recognizable name and email subject.
Note: Since most people have intense spam filters these days, make sure the subject of your email is specific and relevant in case it needs to be picked out of a Junk Mailbox. Good: You won eBay [ITEMTITLE] [ITEMNUMBER]! Too generic: You won!
Hope that helps!
Cara
On this page on the right, http://www.auctiva.com/sales/landing.aspx, you will see all the custom email template actions you have available to you. Click the Create Template link to make your own.
Pointers for creating your own custom email template:
* Pick the type of email you want to send from the drop-down and what kind of information you would like to include.
* Use the Design Editor if you don't know HTML and the Text Mode if you know HTML.
* Use the blue Custom email template tags to insert auction specific information into the email. Just put your cursor in the box and then click the blue tags to the left to insert the tag.
* Make sure to give your new email template a new recognizable name and email subject.
Note: Since most people have intense spam filters these days, make sure the subject of your email is specific and relevant in case it needs to be picked out of a Junk Mailbox. Good: You won eBay [ITEMTITLE] [ITEMNUMBER]! Too generic: You won!
Hope that helps!
Cara