emails not sending after purchase

jeffrMember

I set an automated "thank you" email to be sent when a customer buys a product. when i test it to myself, it sends just fine. i also clicked 'cc to me' and i never get it when a sale is made. i also checked with my buyers and they also said they never got it. i added a new template for it and then chose it in the settings to be used as the default email, but nothing. any ideas?

-jeff

8/24/086:31 AM

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Original Post

auctivamikedAuctiva Customer Support Manager

Hi Jeff,

Thanks for letting us know about this. I'm actually not aware of any technical problems on our end that would cause the behavior you are describing, so this is something we'd need to look into further. If you contact our customer support team about this problem, we'll be happy to take a closer look and see if we can figure out what's going on.

You can reach our customer support team by completing the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

8/26/083:00 PM

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