Error Message when attempting to Bulk Upload using CSV file format

Hi Stuff Worth Buying,

Thanks for posting your question here. Based on the error message you are receiving when attempted to upload this file into Auctiva, it sounds like you most likely selected the incorrect format when originally exporting the file from Turbo Lister.

Please ensure that you choose the “File Exchange Format (CSV)” option when you use the “Export Selected Items” option within Turbo Lister to create your file and I believe you will then be able to upload your items into Auctiva successfully.

If you continue to receive the same error after exporting your items in this format, please contact our Customer Support team directly from under the “Help” tab within your account and we will be happy to continue working with you on this.

-Mike

Hi Mike,

Thanks for the response, since the original export of the turbo lister file I have added data manually to the CSV file using microsoft excel, could there be something that I have done wrong adding this data?

Hi Stuff Worth Buying,

Yes, I suppose it is possible that you may have resaved the file in an incorrect format when you added more details through Excel. I also could not rule out the possibility that some of the data you added during that process may have made the file incompatible with our system.

We would need to take a look at the specific file you are having trouble with to definitively determine the source of the error and can do so if you file a support case from under the "Help" tab.

-Mike

everything is sorted now... my listings are scheduled to start tomorrow.

Thank you mike for your support...