ERROR MESSAGES THAT DON'T MAKE SENSE

themodoMember

I keep getting this error message:
API Error

The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy.

I know that there's nothing wrong with my listings, about half of what I've listed has gone though okay, but the other half gets this message and won't post. Is there a way to tell what is triggering the error? Or is Auctiva just having bugs this morning?

12/8/0610:22 AM

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kbalonaMember

That usually means that eBay is rejecting your listing for the reasons it states. You can file a support case and have Auctiva Support run it through an API tester and figure out exactly what's wrong.

12/8/0610:30 AM

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auctivamikedAuctiva Customer Support Manager

Hi themodo,

Ebay's Trust and Safety department has imposed several different listing restrictions for the holiday season and I am almost certain your listings are failing to post due to one of these. Please file a support case regarding this issue using the appropriate link on our help page:

http://www.auctiva.com/free_auction_software_help/help.aspx

Our support staff will be able to let you know what needs to be done to correct these listings.

-Mike

12/8/0611:12 AM

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meeejaneMember

i am getting the same error message even after i posted an auction prior that is almost exactly the same.

12/8/0612:13 PM

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auctivamikedAuctiva Customer Support Manager

Hi meejane,

That is understandable. Ebay has imposed some of these restrictions as recently as yesterday. Please file a support request regarding this issue using the appropriate link on our help page:

http://www.auctiva.com/free_auction_software_help/help.aspx

-Mike

12/8/0612:33 PM

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themodoMember

I contacted ebay and found out that it is their problem,not Auctiva. Nike and Abercrombie are the only two brands I've had problems with so far. I guess because of the anmount of knock-offs being sold in Asia they're not allowing certain items to be listed with shipping to Japan & Asia. If you remove those shipping options the listings work fine.

12/8/0612:46 PM

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