failed token generation

fgaineMember

I can't get startrd on Auctiva because it refuses to generate a token, the reason given for failed token generation is "An eBay account with your eBay username already exists, but belongs to a different user. Do you have multiple Auctiva accounts?"

Can someone help here?

6/12/087:01 AM

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blavannMember

sounds like you signed up for auctiva before and forgot you had?

Or someone has set up an account for you.

6/12/0810:49 AM

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fgaineMember

Neither of these. I am not the only person it has happened to, far from that, and I'd like someone from Auctiva to see my post to sort it out

6/12/0811:17 AM

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member8880Member

You'd be better off to file a support request...use the Help button at the top and scroll down a bit, the link is on the right. They'll sort it out for you

6/13/087:59 AM

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fgaineMember

Thanks for your help, I just did that!

6/14/085:51 AM

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