I have my auto feedback checked yes, I have the default feedback message set. Why won't it leave feedback for the buyers that leave me feedback. It only worked twice out of like 7 times.
Original Post
Hi code600,
Since you have a default feedback message saved within your Auctiva account, and have the auto-feedback setting in your account enabled, Auctiva should automatically leave positive feedback on your behalf within 24 hours of when you receive positive feedback for a given item.
If you feel that the auto-feedback functionality is not working properly with respect to your account, please contact our customer support department using the appropriate link on our help page:
http://www.auctiva.com/free-auction-software-help/help.aspx
In your message, please be sure to include at least one example of an item for which you have received positive feedback more than 24 hours ago and for which feedback has not been left on your behalf.
-Mike
Since you have a default feedback message saved within your Auctiva account, and have the auto-feedback setting in your account enabled, Auctiva should automatically leave positive feedback on your behalf within 24 hours of when you receive positive feedback for a given item.
If you feel that the auto-feedback functionality is not working properly with respect to your account, please contact our customer support department using the appropriate link on our help page:
http://www.auctiva.com/free-auction-software-help/help.aspx
In your message, please be sure to include at least one example of an item for which you have received positive feedback more than 24 hours ago and for which feedback has not been left on your behalf.
-Mike