"File a Support Request" Link Not Working (11/3/09)

auctivamikedAuctiva Customer Support Manager

Hi Community,

We experienced a power related technical problem where we host the servers that power our support site this morning that is causing users to be unable to connect to the "File a Support Request" page. Our IT team is currently working on this problem and we will have this issue resolved as soon as possible.

I’m not quite sure when this issue will be resolved quite yet, but I will post further updated on this situation as additional information becomes available.

Once this issue is resolved, you will be able to file support requests and receive responses to the ones you have already filed again. We apologize for any inconveniences this issue is causing.

-Mike

11/3/0910:21 AM

❤️ 0

Original Post

auctivamikedAuctiva Customer Support Manager

Hi Community,

This issue has since been resolved so you should now be able to file support requests once again. Thanks for bearing with us as we addressed this situation.

-Mike

11/3/0911:46 AM

❤️ 0

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    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
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        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

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