Hi Melissa,
Thanks for letting us know about this. I am not aware of any current technical problems that would account for the behavior you have described so I suspect we'll be able to help you out with this through a little troubleshooting. If you are still experiencing this problem, I recommend contacting our customer support team using the web form on the following page of our site:
http://www.auctiva.com/help/requesthelp.aspx-Mike