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Hi Melissa,

Thanks for letting us know about this. I am not aware of any current technical problems that would account for the behavior you have described so I suspect we'll be able to help you out with this through a little troubleshooting. If you are still experiencing this problem, I recommend contacting our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

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