FIRST TO KNOW

What Auctiva are you talking about? Guess you haven't used them for very long or for large numbers of listing. Their customer service is deplorable!

I have always had timely responses when I needed help. Mart, you never fail to chime in and bad mouth Auctiva whenever you can, no matter what the thread is about. Why is that? If it's so bad, why do you stick around? Does it bring you pleasure to spew negativity? Do you think it's productive? There are plenty of other sites you can use that would LOVE to have you. (Or not!)

Keep up the good work Auctiva and thanks for listening to our requests to bring back the spell checker! I was lost without it!

Don

quote:

Originally posted by donnie27:
I have always had timely responses when I needed help. Mart, you never fail to chime in and bad mouth Auctiva whenever you can, no matter what the thread is about. Why is that? If it's so bad, why do you stick around? Does it bring you pleasure to spew negativity? Do you think it's productive? There are plenty of other sites you can use that would LOVE to have you. (Or not!)

Keep up the good work Auctiva and thanks for listening to our requests to bring back the spell checker! I was lost without it!

Don

You are very fortunate. I actually am leaving as soon as business slows and I have time to do the change over. I am not a negative person by nature...I am just sick of the way they run their business and was hoping they may want to make some logical and customer service oriented changes. Like not making me pay $20.00 per month to have the right to talk to someone when I have a problem, picking a better time than 8-10am CST to perform maintenance that could be done in the middle of the night, having a simpler way to delete pictures without having to go through each one to ensure it is not still attached to a current listing, etc.

Thanks for your comments

quote:

Originally posted by mart51031:

quote:

Originally posted by donnie27:
I have always had timely responses when I needed help. Mart, you never fail to chime in and bad mouth Auctiva whenever you can, no matter what the thread is about. Why is that? If it's so bad, why do you stick around? Does it bring you pleasure to spew negativity? Do you think it's productive? There are plenty of other sites you can use that would LOVE to have you. (Or not!)

Keep up the good work Auctiva and thanks for listening to our requests to bring back the spell checker! I was lost without it!

Don

You are very fortunate. I actually am leaving as soon as business slows and I have time to do the change over. I am not a negative person by nature...I am just sick of the way they run their business and was hoping they may want to make some logical and customer service oriented changes. Like not making me pay $20.00 per month to have the right to talk to someone when I have a problem, picking a better time than 8-10am CST to perform maintenance that could be done in the middle of the night, having a simpler way to delete pictures without having to go through each one to ensure it is not still attached to a current listing, etc.

Thanks for your comments

donnie27,
Just thought I would give you a little update on Auctiva.

Still waiting since the 9/11 to have a resolution to my issues with the dexterity of my golf clubs not being displaced in my listing. The crack Auctiva staff admited the issue then went and looked a ONE of my listings (that unfortunately I had manually corrected) and decided that they must have fixed it. Don't you think they should have checked several to see if there corrective action was implemented properly?
Secondly, I set up my insurance preferences well in advance of yesterdays ebay changes and they are not being implemented. This is what Auctiva has to say about that "There was a small issue with our 'Auto Purchase' program implementation.

Some transactions that were meant to have policies purchased did not. We believe this issue to be fully resolved and there is no need to adjust your settings.

We apologize for any inconveniences this issue may have caused. If there is anything further I can do to assist you, please don't hesitate to ask!

What are the odds that if the items are damaged in transit that they will pay for replacement?

it's nice to see you in such a cheerful mood for once!

Thank YOU for your frequent, helpful comments!

quote:

Originally posted by donnie27:
it's nice to see you in such a cheerful mood for once!

Thank YOU for your frequent, helpful comments!

Not smart enough to figure out your comments...but thanks...I think