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Is this a problem with the eStore or a template for eBay listing?

Oh...and the eStore does appear to have a script error on loading with this piece of code:

zoneElement = document.getElementById('ctl00_ContentZone');
if (zoneElement != null) {

The problem is with the object assignment for a non-exiting object. However, testing for it with if(document.getElementById('ct100_ContentZone')) should be valid. If the variable is needed elsewhere, then make the assignment with the test.

I did see that Shipping also didn't have a valid server aspx page call.

Last edited by danno
Hi Danno, Thanks a million for your help. Its two of the footer links at the bottom of my Auctiva Commerce home page. (shipping & Policies) I'm not sure I understand any of what you wrote. I am a html code newbie and under achiever. I am getting an Auctiva error message when I click on the links, so it looks like a support ticket in the making.
Nice to see someone local on Auctiva, I'm in Grove City...just south of you. Thanks again, Jackie
Hi Jackie,

Point them at this Forum thread for that script error I'm seeing. That's easy to spot with IE. Just look lower left on the browser window Status bar just above the Start button and you'll seeing the yellow warning ! with "Done, but with errors on page.". Double-click that and you'll see the cryptic message about "Error: 'document.getElementById...".

That will get them looking. That piece of script is at least one problem.


Edit: I took a second look at the two failing links. I don't see anything obvious for problem with the anchors for them. My guess is a problem with the path for the call, which means that page either isn't on the server or the file name is different.
Last edited by danno
Hi Danno, I received a response:


I checked what you have set up for the link paths and they are not correct. To get the path to your webpages you will need to go into the webpages tool through your dashboard and click on the preview next to webpage. Once the webpage loads copy the URL to that page and use that as the link path for the links in the footer.

Thank you,
Auctiva Commerce Support

ugh, the last time I attempted this, I lost it all and had to start over.. maybe I'm better off leaving it as is. I'm so afraid to paste in the wrong location as it may never look the same again. It would be nice if they could be more specific, like where in the source code it should be embedded. Or what will work and what won't.
Hi Jackie,

Those two href= statements in the source code that I picked out are the problem links. That's where you need to replace with good links. Note the syntax for the other working links from their pages and use the same with the correct file names. I'm assuming it's a simple error in the name, e.g. "/Shipping.aspx" is actually something like "/Ship.aspx". Hopefully, that shouldn't be too difficult to spot from displaying the pages from your dashboard.

If you need help, copy those URLs from your dashboard to the Forum, and I or someone in the Community can help figure it out.

Last edited by danno
Hi Danno, I removed the 2 links and saved. Here is the footers source code and the 2 valid links. Thanks for your help. Jackie



<p style="text-align: center;"><!-- Counter Code START --><a href="" target="_blank" d17ca8ef21="true"><img border="0" src="" alt="Mesothelioma And Veterans" /></a><br />
<a href="" target="_blank" style="font-size: 10px; color: rgb(0, 0, 0); font-family: Geneva,Arial,Helvetica,sans-serif; text-decoration: none;" title="Mesothelioma And Veterans" d17ca8ef21="true"><span style="color: rgb(255, 255, 255);">Mesothelioma And Veterans</span></a><!-- Counter Code END --></p>
Hi Danno...Update...I think I have it! Whohooooooo! Break out the Champaign! Please let me know if you find them not working. They seam fine here. I read through some posts and found a fix, which helped. Michelle, once again needs a raise. My thanks to you and Michelle:

First one:
On your dashboard go to stores website. One of the icons to the right of the website is preview. Click on preview and you will see the address in the URL. You will only need the last part of the URL for your link. i.e. /privacy-policy... from the last back slash to the end. (copy that part you will need it later) Look at the globe while you are there. It could say hidden, private, or public. You click on the world to change the settings. Customers will not be able to see your page unless it is set to public.

To link this in your footer:
Go to Store>Theme>Customize Store Theme - you will see a new box underneath your footer that says customize links. Click on that box. A box will come up with 8 lines on it. 3 or 4 of them will already be populated based on your store settings (4 if you have currencies set up). So start with the next available line. The left box is what you want the customer to see - i.e. Privacy Policy. The right box will contain the last part of the webpage that you copied from above. Click on Save Links, and Close. Then refresh your page.


Second One:
It would help if I called it the right thing...

From your dashboard go to Store>Webpages (not website - sorry) On this page you will see a list of all the webpages you have made. On the right hand side you will see a magnifying glass. This magnifying glass will let you preview the webpage. Click on the magnifying glass of the page you need your URL (web address) for. It will open up the page for you in a new window. In the address line you will see something that looks like: . (I am inserting a period before the URL so that this editor won't shorten the information - you won't have a period in yours.) You will need the last part of this information to create the link to this page in your footer. Specifically you will need the /Shipping-W175.aspx part. Copy that part down, or copy and paste it into a document or notepad so that you have that part for setting up your links.

Hopefully this will clarify the first part of my instructions above. Let me know if the bottom part is confusing too.


You are all like family, thanks a million.

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