Freetiva funciton & Firefox

skyMember

Hello, I'm new to the Forum. I'd been using IE 6.0 xp.sp2 with Auctiva, & most Auctiva functions had been working fine, including a feature in 'Editing' called FREETIVA. At the suggestion of an Auctiva advisor, (to overcome some other problem on eBay), I downloaded Firefox via Auctiva. All of a sudden, the FREETIVA function doesn't work anymore! Does ANYBODY know IF there are supposed to be some setting-adjustments in Firefox to enable FREETIVA to work? [When I click it, it takes me to an image folder. However, when I click on my selected image, NOTHING happens!]. Very frustrating. PLEASE HELP, ANYBODY!! Thanxx so much in advance!

9/14/061:36 AM

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suthrnjewlMember

That's a pop up blocker.

Be sure to put into your blocker to accept www.auctiva.com

Once that happens..you'll be good to go!

Peace, Donna

9/14/063:18 AM

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skyMember

Hello, I HAVE already allowed www.auctiva.com in the pop-up blocker. Somethingelse must be stopping the Freetiva from working. Like I said, in IE, it works with NO problems. A pity, though. Now that I have d/loaded & installed Firefox, I kind like it because it appears to be faster than I.E.

Anyone else might have any other ideas or insight on the problem?

Thanxx again!

9/14/063:53 AM

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suthrnjewlMember

There's something blocking that process from finishing it's specified demand. Normally that's a pop up blocker.

Ok..have you upgraded to the absolute newest version of FF.

If you like FF browser, you'll enjoy Opera browser, too.

Try downloading that one, too.

Make sure both are the absolute newest versions.

Good Luck,
Donna

9/14/064:27 AM

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skyMember

OK, I've got FireFox 1.5.0.6. It appears that 1.6 is the beta version. Is 1.5.0.6 good enough? Suthrnjewl, which FF version do you use & do you use it successfully with Freetiva? I would like to know if there's people out who have FF 1.5.0.6 & who is able to get Freetiva working. I'm trying to pinpoint WHERE the cause of the problem might be.

9/14/065:00 AM

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rickbradfordMember

I use 1.5.0.6 but I've never tried using Freetiva in a listing.

Do you have any other pop-up blockers on your computer? You might check just to be sure that Auctiva is allowed. If you have any toolbars installed those could be a problem as well.

If you can't come to any resolution, though, file a support request and maybe they'll have some suggestions.

9/14/0611:25 AM

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