what a bunch of crap. Saved and Closed Listing could be an invaluable tool and selling point for Auctiva yet they REFUSE to understand that. I wish I had invested all this time elsewhere
My repsonse to the below and I waited 24 hours before psoting this
this is asinine. You can see all the information that gets Imported to the Saved Listing in the Closed Listing there is absolutely no need to look at the eBay listing. In fact most people would use this feature to Import a listing they want to ReList for some reason and the 90 days have ended. As they use the same HYML?CSS page to display both the Saced and Closed Listing how can it be that this infomationm cannot be used very very very easliy.Agin if it is design then fix the design
In addition the message says it is being Imported and it may take awhile. At the very least fix the message.
Why have closed listings that mimic saved listings if the information can't be exchanged. Trust me when I say if this cannot be done that the system design is a mess and needs to be addressed rather then making things look pretty
Original support request and the ridiculous answer
Posted Sunday, 8/5/2012 5:53 AM
I have tired 3 times to Import a Listing for my Closed Listing Folders,Twice yesterday and I waited 24 hours to write this and once today. Nothing has been imported
The listing is "AQUAMARINE OVALS STERLING SILVER NECKLACE CHOKER 925 ss"
Posted Sunday, 8/5/2012 6:10 AM
Thank you for contacting us regarding this matter and I am sorry to hear the trouble you are experiencing. I checked the provided listing title as 'AQUAMARINE OVALS STERLING SILVER NECKLACE CHOKER 925 ss' in the Closed Listings page of your Auctiva account and found that the listing ended on 8/7/11 12:58:03 AM (PDT).
Please be advised that since the listing was closed for more than 90 days back, you can not import this listing because eBay deletes the closed listing information from their system that is more than 90 days old and for this reason you cannot import any data of that listing in the Saved Listings page. However, the listing will still be available within the Closed Listings page of your Auctiva account for your review.