Frustrated, I need more speed!

stevenpMember

Anyone know why the download/upload speed of Auctiva is so variable? I've been a user for over a year now and am a big fan but sometimes it drives me crazy. Have just spent 3 hours getting just 4 new listings into my shop!
I use the recomended firefox browser and usually work when most users are asleep as I live in Thailand so I would have thought the servers are not overloaded at those times.
I would gladly pay a monthly fee if that gave me a consistently fast service.
Surely with all the money that must have been spent on the sophisticated programing it would be worth spending some on speed.
Anyone know if Auctiva has plans to do something about it?
Steve

12/12/071:37 AM

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member8880Member

I don't know about anyone else, but I have never had problems like that. I use IE6...have you tried the usual, clearing cookies & cache?

12/12/077:26 AM

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stevenpMember

Yup, tried all that and restarting the pc. A lot of the time speed is fine but then it goes just when I am in the middle of something and I lose all the work. I have to give up for a few hours then try again. It is not my connection as other sites are fine.
Getting the message "operation timed out" after I have clicked the save button is the worst!
Very frustrating

12/12/078:41 AM

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auctivaarronMember

It sounds like it could be your internet connection in Thialand
Try pinging www.auctiva.com

start->run-> "CMD"
type: "ping www.auctiva.com "

Average time should be less than 150 ms, for a good connection.

Ideally less than 75ms.

12/12/0712:22 PM

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stevenpMember

Hi. Thanks for the reply. Sometimes the speed is fine at others it is almost non existent but it is not my connection as other sites continue to open fast.
The message from firefox is "waiting for auctiva" then a page comes up with "operation timed out" and I lose all the work I have done on the listing.
Steve

12/12/078:51 PM

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ninthwaveMember

Hi Steve - Anytime you are having problems that are causing you to lose all your work on a listing, I strongly advise that you continually save in order to preserve your description before moving on to the other areas of the listing, or better yet, write up your description first in another program (Word, Works, Notepad) then copy/paste into Auctiva. Then you are protected from losing your description. Hope you get it sorted out.

12/12/079:06 PM

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stevenpMember

Good idea! will do that. When the speed is ok auctiva is joy to work with so I guess that has spoilt me a bit. Before bulk sheduling came in I was used to doing them one by one now I don't know what I would do without it so when I can't access it I despair. All is relative I suppose.
Steve

12/13/072:25 AM

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