Gallery photo not showing

Two of my current auctions have no Gallery photo although they show in the auction body. "Your listing is successful but there's a problem with your Gallery picture". Also says "Trouble acquiring photo from your server". Anyone else having this problem?
Original Post
Hello tomas -

we are not aware of any issues on our end that would prevent a gallery image from being created by eBay or displaying on eBay. Typically, if the header/gallery image you submitted with a listing is showing up in the header image area and not the gallery image area (such as search results), it is indicative that eBay was unable to make a copy of the image for display in the gallery for some reason. You should be able to correct this problem in any listings that are affected using the eBay tool, here.

This is an eBay tool that should prompt the service to try making another gallery image for your listing. If you encounter difficulty with the tool, please contact eBay for assistance. If this difficulty persists for you with other listings, please feel free to file a support case from under the Help tab of our site, providing a few examples of listings where this occurs so we can look into it further.

- Craig
I have several of my items doing the same thing. There is no solution within eBay for this. When you use their tool, it pretty much follows what the OP originally stated. If you try to delete the photo and upload another, eBay says you can not have more than one image from an outside host. I have not had much success in repairing the issue through eBay. This has been intermittent over the last year or so. Out of a couple of hundred listings a week, I get one or two that this happens. Not really too big of an issue in my eBay world. But might be for other sellers. Smile
Hello SpunkyBob -

Thanks for letting us know the details of what you have experienced with this issue.

If the header/gallery image you submitted with a listing is showing up in the header image area and not the gallery image area, it is indicative that eBay was unable to make a copy of the image for display in the gallery for some reason, but we are submitting the images correctly, so it is unclear what may be occurring on the eBay side.

For such issues, I suggest that you contact eBay directly letting them know that your other images are showing appropriately.

- Craig
This kind of runs in cycles Craig. From what I have experienced, it works fine for months, and then all of a sudden there is an issue. In fact on a totally unrelated issue. I received an email from eBay this morning concerning https: non compliance with 8 listing numbers. When I investigated the issue, the numbers given didn't exist. This sort of follows with the photo issues. several are missing from the listing gallery, but are perfect within the listing itself. I think eBay is having some internal issues. I guess my point to the OP was that it happens and the problem is not with Auctiva but rather eBay. As always I always appreciate your input.

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