That just is not right to not notify sellers when their listings don't post to eBay. When I used Auctionworks/Marketworks, they always emailed sellers when a listing would fail to launch and/or their system had different codes of WHY it didn't post, so you would KNOW WHAT to fix. I mean, within seconds of failing. That way when I'd check my email I'd KNOW and go right to fix it. This is what I just emailed Auctiva. They didn't mention anything of even "possibly" having this in the future in their reply.
Hello,
I have had many auctions fail to post for various reasons. The last listing service I used would email sellers when this happened but I never receive anything from Auctiva. This messes up my finances and plans. Is there a way I can be notified of listings that fail? I can't find any settings for something like that. Thank you.
Hi _____,
Thanks for contacting us regarding this matter. Sorry, auto-emails are not sent upon listing postings/failures.
If you have any additional questions or concerns pertaining to your Auctiva account, please feel free to let me know, and I’ll be happy to continue assisting you.
Sincerely,
Auctiva Support