Handling Charge not showing up in final checkout

tracyvandMember

Hi,
I have put in a handling charge in my Auctiva listings but when people check out the handling charge is not being included in the shipping cost and I am losing money because of this. What am I doing wrong? or is this a glitch with Auctiva?

3/17/097:41 AM

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Original Post

auctivamikedAuctiva Customer Support Manager

Hi tracyvand,

Thanks for letting us know about this. If you are using Auctiva Checkout, there is a setting you need to have enabled to make it so your handling cost is itemized separately on the checkout details. Otherwise, it will be lumped in with your shipping costs in the shipping field on the checkout details.

If you would like to check to see if this setting is enabled in your account, please click the "Checkout Settings" link under the "My Account" tab within your account and look for the setting called "Show handling separate from shipping" near the top of the page.

If you handling charge isn't being taken into account at all, I recommend contacting our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

3/17/094:24 PM

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