Hi Kimberly,
Thanks for posting about your issue here. We have not yet sought to make the Auctiva.com site compatible with mobile devices such as the iPad and Samsung Galaxy tablet at this point, so I don't believe there will be anything you can do from your end to resolve this problem with these devices.
However, there is an app called “Auctiva” available in the App Store that should work on your iPad. It does not include all of the functionality that is on the Auctiva.com website, but it should allow you to upload images and create listings through your iPad and then send them either to eBay or your Auctiva.com account.
I hope this helps. If you need any further assistance with your account, please feel free to contact our customer support team by mousing over the “Help” tab within your account and selecting the “File Support Case” option.
-Mike