Help Again. Pictures not showing in Window on Ebay

andyssamMember

I know I already posted one of these. But, I have refreshed my window. Updated it manually several times. And my pictures are not showing in my ebay sales. They were working fine yesterday, and my auctions are in their final days and noone can view my photos. This will help increase my sales if they can see the photos. Please help me get them online again. I appreciate your help in advance. Thanks, Christine
P.S. If you want to see what I mean go to ebay and search by seller Andysam and you will see what I mean. thanks, Christine

2/3/069:52 AM

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auctivamikedAuctiva Customer Support Manager

Hi Christine,

We did a file transfer last night which slowed things up a bit, which apparently was causing various users to not be able to see images. When we realized this was happening, we turned it off, and things returned to normal.

Images should be working fine now=)

I apologize for the inconvenience.

-Mike

2/3/064:35 PM

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andyssamMember

Thank You worked fine.

2/12/069:17 PM

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andyssamMember

This is happening again, my pictures are not showing up in the store window. Please help me to get them working again, I have manually updated my store window, and this has not helped. Anything you can do would be appreciated. Thanks, Christine

2/13/066:24 AM

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comfortsalesMember

I have the same problem. I am new to Auctiva - and have listed twelve items.

The first item that I listed is the only item that appears in the 'Store Window' on my auctions. I don't see any items, any pictures - nothing. And all my items have pictures.

I am not mad, but I just hope there is a solution for this. I made a couple of my items 'featured' but that still doesn't do anything.

Thanks

-ComfortSales

2/13/0610:00 PM

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comfortsalesMember

Everything seems to be working fine now.

2/13/0610:13 PM

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andyssamMember

Well, mine is still not working. No pics in the store window. I would really like some help on this. Does anyone know how to get individual help from auctiva concerning this. Maybe have them boot my photos or something. Thanks....

2/14/066:49 AM

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theolchurchcomMember

Mine haven't work for over a week now, Auctions have came and gone. But, I'm still hoping they will come back. I'm going to list more today.

Hope something shows this week, before the auctions are over.
R at
www.theolchurch.com

2/14/068:32 AM

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andyssamMember

I just wish that someone from Auctiva would post something definite for us on one of these threads (preferably all of them) so that we could get an answer on when they think that they will have this fixed. Does anyone know how to file a problem or complaint with Auctiva. Just so that they can maybe reboot pics or something. Any help is appreciated.....

2/14/0610:08 AM

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auctivamikedAuctiva Customer Support Manager

Hi all,

We are in the process of transferring our hosted images on to new servers, which should increase the speed and reliability of our image hosting service. During this process, many users' images be unavailable or fail to load for periods of time.

This process should be completed by the morning of 2/17, at which point this issue should be resolved.

We appreciate your patience with regard to this matter.

-Mike

2/14/0612:10 PM

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