Can I do that here? I am making a listing and am at the shipping part. When I try to work on the calculated shipping, I'm not able to change the weight dimensions of the package. How do I go about doing that? ... thank you
Original Post
Hi merger,
The "Dimensions" fields that appear in the Shipping Tools section when calculated shipping is selected can only be filled in when at least one shipping service is selected that requires dimensions to produce accurate calculations. All of the Canada Post shipping options use dimensions so, assuming you are posting to eBay Canada, you should be able to fill in your dimensions once you have selected at least one shipping service.
If you are able still unable to enter your dimensions after you have selected a shipping service that supports them, I recommend contacting our customer support team using the form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx
-Mike
The "Dimensions" fields that appear in the Shipping Tools section when calculated shipping is selected can only be filled in when at least one shipping service is selected that requires dimensions to produce accurate calculations. All of the Canada Post shipping options use dimensions so, assuming you are posting to eBay Canada, you should be able to fill in your dimensions once you have selected at least one shipping service.
If you are able still unable to enter your dimensions after you have selected a shipping service that supports them, I recommend contacting our customer support team using the form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx
-Mike