help!how can I get the scrolling gallery?

Hi,

When you first sign-up to Auctiva and pass the Token, Auctiva automatically pulls all your Active listings and adds the Scrolling Gallery. Note, that process can take some time, as they go back through a security check at eBay.

Any new listings submitted from Auctiva will have the Scrolling Gallery appended at the location you choose in the Store tab under "Edit Scrolling Gallery". The defaults are the SG at the top of the listing and it is enabled in your Account Settings (under Listing Enhancements).

Hope that helps.

Danno

thanks veru much!
I have registred yesterda, can teke more than one day to show the scrlling gallery?

Sabrina.

Hi Sabrina,

Normally, Auctiva begins pulling all active listings almost immediately to add the Scrolling Gallery.

If that didn't happen, I would contact Auctiva by opening a Support Case, so they can investigate the cause. I do know they were doing a "site roll" of new code yesterday, so that might explain a delay.

Danno

thanks for your help but I didn t receive any e mail from auctiva for help.
there is anything else I can do?

Hi Sabrina,

You normally get a confirmation of opening a Support Case via eMail. I would check for status on the case you filed.

A Support Case is entered at the Help link at top of page. Look at lower right on the page for "File a Support Requet or Check the status of an on-going support case".

Danno