HELP!! International shipping calculator PROBLEMS!!!

allintownMember

On all my ebay Fixed Price and Store listings, calculated intenational shipping no longer appears. My buyers instead see an error message. These are not new formatted listings; they are the same ones we've been using all along.

As an experiment, listed an item straight through ebay, and the calculated international shipping costs show up no problem. Seems auctiva-based.

Also, shipping preferences on all my Auctiva based saved listings are missing, as if they were never saved.

Any comments on either? Please advise.

12/15/089:00 AM

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kbalonaMember

My fixed price listings are fine. What is the error message you are seeing?

12/15/0811:23 AM

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allintownMember

It is the listings with calculated intenational shipping. All of a sudden, when buyers are trying to calculate their shiiping, they get the following:

"Shipping cannot be calculated for your area. You can contact the seller for additional shipping costs and services."

The listings have the shipping weight, the locations and the shiping methods allowed, but .......?! We just get the message. International fixed amount for shipping does fine. It is just the Int. calculated that is ill.

12/15/0811:51 AM

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auctivamikedAuctiva Customer Support Manager

Hi allintown,

I'm not aware of any technical problems on our end that would account for the behavior you have described so this is something we would need to explore further. If you are still seeking assistance with this issue, I recommend contacting our customer support team using the web form on the following page: http://www.auctiva.com/help/requesthelp.aspx

-Mike

12/16/085:59 PM

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