Hey Spicey48,
In addition to what member_8880 has just said.... here's my suggestion.
There is another Forum area here called "Getting Started". In that section try posting an explanation of what you've done up to the point you run into the problem.
Then with as much detail as possible, let others here know what happens or what kind of error message(s) you receive when the problem the occurs.
cheers,
Zeb