Help required for Auctiva novice

ebaynutMember

Could someone PLEASE help with this........
Have been using TL before now, but having finally made the shift, am having some problems uploading to US motors Parts & Accessories.
Have used the same master profile for all the listings (including shipping), but some of them have failed to upload, stating:

Invalid or missing <ShippingService>.
At least one domestic shipping service must be specified when listing in the {0} category.

What am I doing wrong???????

11/16/085:05 PM

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Original Post

auctivamikedAuctiva Customer Support Manager

Hi ebaynut,

Thanks for letting us know about this. Based on the error message you are receiving, it sounds like the listings in question were rejected by eBay because no specific domestic shipping services were selected from the "Domestic Shipping Service" drop-down menus on the listing creation page.

Ebay recently made a change in policy that requires sellers to indicate the specific domestic shipping services and costs available for the listing so buyers know how much they would pay for shipping prior to making a purchase. As a result, sellers can't use the non-specific shipping choices any longer.

If you need any further assistance with this issue, please feel free to contact our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

11/20/084:51 PM

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