Help! Scrolling gallery won't show on ebay

succotashMember

Hi, I'm a newbie and I'm having problems... I've inserted the html for the scrolling gallery in my template and it worked fine for the listings I did last week but the its not showing up on ebay with my new listings using the same template. I've tried turning the gallery on and off in the account preferences and it makes no difference...any clues? Any help would be appreciated...

11/13/113:43 PM

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raresolutionsMember

Hi there! Did someone come back to you on this? I'm having the same problem but can't find support to help me rectify. Hopefully if you have you can share it. Thanks!

11/14/112:50 AM

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auctivamikedAuctiva Customer Support Manager

Hi Succotash & RareSolutions,

I'm sorry to hear about the difficulties you are experiencing with the scrolling gallery. There are a variety of possible reasons that could explain why the Auctiva scrolling gallery is not being added to your listings automatically so we would need to take a look at each of your accounts individually in order to help you out with this.

If you are still in need of assistance with this problem, please contact our customer support team by mousing over the "Help" tab on our site and selecting the "File Support Case" option and we will do our best to help you out.

-Mike

11/15/1112:47 PM

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