Hi DeSpain6,
The reason that these listings have not been removed from your Auctiva account yet is because, when eBay detected your account had been fraudulently accessed, they also invalidated the token associating your eBay account with your Auctiva account. As a result, your Auctiva account is currently unable to update to reflect your current eBay data.
In order to correct this problem, you just need to generate a new token within your Auctiva account, which can be accomplished by clicking the "Ebay Settings" link under the "My Account" tab within your account, and then clicking the "Get New Token" link on the ensuing page. Once you have generated a new token, your Auctiva account be reconciled with your current eBay data within 6-8 hours but, if you contact our customer support team, they will be able to speed up that process for you.
In the mean time, you can also remove these ended listings from your Auctiva store by clicking the "Store Items" link under the "Store" tab within your account and designating them as "hidden". Once the ended items are marked as "hidden", they will be removed from your scrolling gallery the next time it refreshes, which it does automatically about every 4 hours.
Any additional questions or concerns? Please contact our customer support team using the appropriate link on our help page:
http://www.auctiva.com/free-auction-software-help/help.aspx-Mike
