help with tokens?

Hi, in your "My Account -> eBay Account Information" what is displayed regarding the validity and expiry date of your token ?

Also is your eBay account username and address correct ?

in my ebay account information it says I have a valid token - and the ebay username is correct - but I have updated the email address to my current email address on ebay. and the expiration date is 4/28/2008

Hi, hang on getting a bit confused here, your addresses do match now so what if you try and get a new token again ?

well the thing is is that the email showing as my ebay email is completely different than what it really is for some reason. And when I try to generate an ebay token again, it says SUCCESS in the event but says failed in the description, im starting to think auctiva is not what they say it is. ya know?

Hi, our mails are crossing here as I just changed my last reply, ok, stake in the ground.

In your "my account -> account settings" have you updated the email address you use for eBay there to match your revised email address used for eBay ?

P.S. pardon "I'm starting to think auctiva is not what they say it is. ya know? "

okay the ebay token i had on this account was under an old email address, which was when i first opened my ebay account back a year or so ago, but since then i have changd my ebay email address to something different. But i just tried to use my old email address in ebay to match the ebay email address that auctiva was showing and the token works - but i do not wnt to use that old email address at all for this business how can i change the email address for auctiva, where it says "EBAY EMAIL ADDRESS" it shows paintgirl1957@yahoo.com rather than my new one I use for business, whcih is what was registered on ebay when I got this account the other day.

Hi, by :-

In your "my account -> account settings" ?

This occurs with me too, i´m change my email address in EBAY and try to change i too in Auctiva. But when i change it in "my account->account settings" this not change on Ebay mail address. Can some one help me ?

As far as I can see, you do not have to enter your ebay email address in Auctiva - this should be pulled automatically. The email address you put in your Auctiva account settings is independent - I know this because I have 2 completely seperate email addresses, one I use for ebay, and another I have set in Auctiva. As far as I can recall, I never entered the ebay one anywhere in Auctiva, but it shows against my ebay settings.

So Pam, have you regenerated your ebay token, after putting your new email into your ebay account settings (in ebay)?