Here's a doozie for ya...

Hi LoLo,

That is a strange one. I've never seen or heard of it happening before, that I can recall.

I would enter a Support Case at the HELP link (top of page) so the Auctiva folks can investigate what happened.

Danno

Hi LoLo,

The behavior you described occurs when you import a listing from your Closed Listings page to your Saved Listings page because, during this process, our system scrapes the HTML code of the description from the closed eBay auction and places that information in the description editor. If you are not looking to make any changes, you should be able to post the item as it is, however, if you are looking to change the images and/or template, it gets a little tricky.

If you have imported a listing via this manner and you would like to make changes to the images and/or template, I recommend first copying the section of the description text that you would normally enter into the description editor to your clipboard. Then, click the "HTML" tab along the top of the editor and delete all of the HTML code in the description editor.

Once you have done so, you will then want to click the "Standard" tab on the editor and paste in the description text you had copied to your clipboard. The template and images will no longer be in the editor, which will allow you to add them as normal using the "Select Template" and "Select an Image" buttons.

Any additional questions or concerns? Please feel free to contact our customer support team using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike