horizontal scroll how to get rid of it?

I am also having a problem with this. Anyone got a quick reference for a couple people?

Hi Community,

To remove the store window from your active listings, you must delete the store window html from the html description using eBay's "Revise Item" form.

Your store window html can be found within your Auctiva account by going to Store(tab) -> Store Window HTML.

-Mike

The store window is one of the things that will cause the template to go wide but also if you have side by side images (paired) that are too large this will make it scroll.

If you want to post a link I can help you find the problem

I have also been having problms with horizontal scroll. I contacted customer support and they said the Auctiva store window should not affect it at all. However, putting images into your item description will. Nevertheless, there hasn't been any solution to getting rid of my auction's horizontal scroll either. Anyone else have suggestions?

Post a link to an auction so we can see where the problem might be

Sorry, it's been a while since I've been able to check back for an answer to this.

Here's a link to a live auction. The store window has never caused horizontal scroll before. This is a modified Auctiva template. I think the actual width of the template is causing the horizontal scroll. Buyers really DO NOT like horizontal scroll so I'm surprised that pre-made Auctiva template do no account for the viewing area available on eBay. I realize it's teh size of the viewer monitor, but I have what the average computer user has, a 20" monitor. This really needs to be addressed by Auctiva, what's the use of offering free templates if they are not customer friendly?

Does anyone know how to reduce the width of the tempate?

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&ih=020&ss...0047642891&rd=1&rd=1

It's the window, you need to move it outside of the template!

Hi Nicolle,

Just to confirm what Wahm922 has stated, it is the presence of the store window inside the template that is causing your sizing issue.

We do our best to give users all sorts of templates all of which will resize according to how the inner content is laid out and the size of the browser window, there are very few templates that we provide that will not collapse down to 600 pixels wide as long as the inner contents does not extend beyond that. In fact, as an example, in the listing link that you provided the original template was designed to collapse down to to around 200 pixels wide if there is no content inside of it.

Take the store window out of the template and you will notice the largest element in your listing is the photo of the neckline on the shirt. Beyond that there is only a small amount of padding added to keep the pictures off of the border of the template itself.

Best of Luck,