How can I avoid this error?

sinatar87Member

Hello all; I'm new to the Auctiva community.

However, I've already run into a problem. I've tried scheduling 6 items I want to launch on eBay on Sunday night at 7. So twice I've scheduled these items to post at that time, and both times I check the items the next day and they FAILED to post. Every time the error message says: "API error; Must create an eBay seller account."

The problem is... I've ALREADY created my ebay Seller account... I have my credit card stored and everything. Even after I've set the account up I'm getting the same error when I schedule these items to list.

I've read through and it seems like some people are having similar problems to this, but I haven't seen anyone ask about the same error message as this. Does anyone know what I can do to fix this? The whole reason I signed up for Auctive is so that my auctions can be launched automatically while I'm not here to launch them on Sunday night. If I have to do it manually...

Anyway, thanks in advance for any help.

5/9/089:13 AM

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Original Post

dannoMember

I've never seen that error before either, or recall it being posted in the Forum.

Are they just simple auctions?

Are you listing them as a "Store" inventory item and not subscribed to Store at ebay (best guess)? Also, even if you have a Store account, I believe you need to meet minimum qualification for Buy-It-Now and Quantity > 1 item, e.g. number of prereq. feedbacks (but that's usually a different error). However, I located a sinatar87 on ebay with a "2" feedback, which would not qualify (if it's you) for a Store (BIN) listing for either case. Here's the policy on BIN:

http://pages.ebay.com/help/sell/bin.html

I would enter a Support Case and ask the Auctiva folks to check the error (see HELP at top of page).

Danno

5/9/085:00 PM

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