hi lynn,thanx for the tip i did eventually manage to load some pics by a similar method to yours i.e clicking on the 'view box' then 'open' then 'my documents'.then 'my pics' then each individual pic ONE AT A TIME having to re open my pics and scroll down to each pic every time, this IS very time consuming and i haven't even started to list yet, who knows how long that will take.Does anyone know if the drag and drop EVER works as i'm sure that could speed things up. one of the tips says to use folders, well my pics ARE in folders but wont load as a folder, can only load pics individualy and not the full folder as suggested. I suppose if just listing a few items its bearable but i want to store quite a lot of individual items. also spent 2 days trying to work out how to make profiles, i.e postage, returns etc, finally thought i'd mastered that one, saved them as master profile and did a trial listing just to see how it looked, but the profiles didnt load onto the listing, neither did the postage, it just said 'see listing for shipping detail' and the postage amount was at the end of the listing. I have done the tutorial 4 times now but still none the wiser. is it just me??