I have been trying to click on the support button, but it draws up a blank screen. I changed my username on ebay...do I have to open a whole new account? Any and all help is greatly appreciated. Thanks.
Since you have changed your eBay username, you just need to generate a new token in your Auctiva account. This can be done at Auctiva -> My Account(tab) -> Ebay Settings -> Get New Token.
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