I have looked and don't see a way to view closed support cases. How can I see them? Thanks!
Original Post
Hi 1st-oliveoyl,
Thanks for contributing to our forum. In order to review past support cases you have filed, you will need to mouse over the "Help" tab within your account and select the "Check Support Case" option.
The interface will show cases from the last 15 days by default, but you can look at older ones by selecting another option from the “Show me my cases for the last ___ days” drop down menu if you wish. Any cases that do not have a blue “Close” button next to them on that page have already been closed.
I hope this helps. If you need any further assistance with your account, please feel free to contact our customer support team by mousing over the “Help” tab within your account and selecting the “File Support Case” option.
-Mike
Thanks for contributing to our forum. In order to review past support cases you have filed, you will need to mouse over the "Help" tab within your account and select the "Check Support Case" option.
The interface will show cases from the last 15 days by default, but you can look at older ones by selecting another option from the “Show me my cases for the last ___ days” drop down menu if you wish. Any cases that do not have a blue “Close” button next to them on that page have already been closed.
I hope this helps. If you need any further assistance with your account, please feel free to contact our customer support team by mousing over the “Help” tab within your account and selecting the “File Support Case” option.
-Mike