I notice that Auctiva is not always up to date on whether or not my items have sold. Does anyone know how often Auctiva updates your info from eBay? Is there a way to force an update when you are logged in at Auctiva and trying to manage your sales?

Thanks.

Glen
Original Post
i think it's every 3 hrs, but dont remember for sure.

as for manual updates, there's not a way for us auctiva customers to do that (because ebay charges auctiva for pulling info), but if it needs updating (for example, hasnt updated in a day or so for some reason), can file a support ticket and auctiva folks can take care of it for ya.

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