How Often Should Auction Stats Update?

rocketjnycMember

I'm wondering how often Auctiva is actually scheduled to check up on your auctions and report back on current bid, number of hits etc.

As of now, my one imported listing has not been up to date for two days and it took HOURS to get any stats on my Auctiva listings that started yesterday. The ones that posted the day before haven't been updated since Saturday night.

2/21/064:35 AM

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Original Post

auctivamikedAuctiva Customer Support Manager

RocketJNYC,

Our listing maintenance, which updates current price, high bidder, high bidder feedback, bid count, currency, and end time on your active listings page is done about every 6 hours.

Once your updated prices are reflected on your active listings page, they should be displayed in your store window the next time it refreshes, which it does about every 2 hours.

This process has slowed down a bit lately due to our high volume of recent signups, but we're currently working on developing a system to update this information more frequently.

-Mike

2/22/0610:40 AM

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