how to sync back Scrolling Gallery?

Hi Davis,

Thanks for letting us know about this. Items that are canceled should normally be removed from your Auctiva account automatically, so I believe our customer support team will have to help you resolve this situation. One possible circumstance that could account for this behavior is if the token linking your Auctiva account to your eBay account is no longer valid.

If you contact our customer support team by completing the web form on the following page, we'll be happy to help you out with this situation: http://www.auctiva.com/help/requesthelp.aspx

-Mike

hi mike,

thanks for your feedback.
actually, i tried few times with different PC to submit a request for this help, but no luck the web page got no response once click "submit" button, it just hanged seem doing something ( but take long time still no response ) and that why post a message here see anyone can help..

so can any staff here help to submit a request about my problem? it is confused all ebay user when they click any item from scrolling gallery that will reported this item no more exist, it will make both of me and user doubt on this issue.

thanks in advance for the help.
Davis.

i tried re-generate my ebay token, but it said "Busy is too busy" on the page once i logined ebay and proceed for the generation...TOO BAD!!!

what can I do now to slove that issue?

Hi David,

Thanks for following up with me. I received your email a bit earlier today and have since corrected the issue that was causing those ended items to be displayed in your scrolling gallery. Please feel free to follow up with me via email and I'll do my best to help you figure out what is interefering with your ability to connect to the Auctiva website.

-Mike