I am frustrated!

Hi,

Any chance you are creating the description using Word processing software and copy - pasting to Auctiva?

Danno

Yes, I have done that. Not every time, tho.

Hi,

Unfortunately, Word and other word processing editors produce markup language code that's not 100% compatible with standard HTML and will corrupt the page. Auctiva's editor is spotting the corruption and trying to correct the code, resulting in those loses you noted. I've seen the problem reported many times by other Community members. It's why I asked.

Your best bet is to use a standard text editor like Notepad, and copy the text to the Auctiva HTML editor. Then add the formatting. You could use a real HTML editor and copy - paste the code. You code also try saving the Word processing document as an HTML document (might work OK).

Danno

Thanks, Danno. I also get the same problem when I get some information sent to me by email, then I copy the stuff from the email and paste it into Auctiva. I use Microsoft Outlook. I hate to retype everything I get from many sources, so I thought I could just copy and paste. I will follow your advice now that I know what could be the problem.