Ok...lemme get this straight. You purchased a template to use with your auctions. Smart idea...using a template either with Auctiva or one you purchased will help you to look more professional.
What I'm confused about is this...I know a few designers (we have a few that are members of Auctiva) and the designers I know will always help you to get it set up and understand what you're doing before letting you go.
Did the template purchase state include instructions? Most come with copy and paste instructions.
Have you contacted the seller of the item to see what type of support is offered? Are they hosting the graphics or must you?
I don't use any instant messaging software.
I know how to do this, but if it's offered for free with the purchase, then that would be my first step..contact the seller for help.
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