I just renewed my token after a long absence. I wanted to purchase shipping insurance for an item I sold on eBay, but there is nothing there? How do I get them back?
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Hello WendyZ -
Once you generate a token, it may take up to 12 hours for all of the data we can import from eBay to import in to your Auctiva account, and please keep in mind that we would only be able to retrieve data that is still recent enough for eBay to have it available for us.
If you are still not seeing any of your recent eBay data imported into your Auctiva account, please let us know in a support case so we can take a look into it. You can file a support case at any time from under the Help tab of the site.
- Craig
Once you generate a token, it may take up to 12 hours for all of the data we can import from eBay to import in to your Auctiva account, and please keep in mind that we would only be able to retrieve data that is still recent enough for eBay to have it available for us.
If you are still not seeing any of your recent eBay data imported into your Auctiva account, please let us know in a support case so we can take a look into it. You can file a support case at any time from under the Help tab of the site.
- Craig
Thank you Craig,
I did contact the support team and they were able to get me up to date. I appreciate your response!
I did contact the support team and they were able to get me up to date. I appreciate your response!
Thanks (Craig) for sharing such a helpful information with us. I will bookmark your forum for more interesting posts.