I QUIT AUCTIVA NOW CUSTOMERS CAN'T CHECK OUT

chuckstrainsMember

I quit ( I had an account under a different name) because of a security issue that later I found was unfounded. I had two items for sale that sold and now the customers can't check out.They get a "timed out" error message and can not check out and pay for the items. How can this problem be rectified?

3/29/0611:38 AM

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rickbradfordMember

If nothing else you can just send a manual invoice through PayPal (unless you only accept credit cards, I guess). Or type up an invoice e-mail and give them your direct payment address. Good luck.

3/29/0612:19 PM

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auctivamikedAuctiva Customer Support Manager

CHUCKS TRAINS,

If you reactivate your account, your customers will be able to checkout. If you disable the store window feature before regenerating your token, then your active listings won't be affected in any other way.

Then, once the remainder of your listings for which Auctiva checkout is applied expire, you can cancel your Auctiva account again.

...or, you can do what Rick suggested above.

-Mike

3/29/065:13 PM

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