You can read "I Want My Money Back" here. Reply to this post to discuss it.
Original Post
First, glad someone wrote this article. At MJM COVERS AND POSTCARDS, I take this issue seriously.
My policies on returns are clear so, it doesn't leave a buyer wondering. Condition as to collectibles is subjective.
We all agree if something is downright damaged, but grading postcards as fair to excellent may cause others to disagree with what a seller says. Hence, why I offer a 100% money back guarantee along with reimbursing a buyers return shipping.
A lot of sellers only do one way returns which to me isn't right since the shipping costs are for one a business write off. Secondly, you treat a refund as income that didn't come in.
eBay burries the return policy and should have it right after the description or put it just below the items title so, buyers don't have to hunt all over the place or ask the seller.
When things go wrong, people should work out a solution and thus, not accuse one another. One guy went way out of his way and returned the shipping cost to me since it took too much time. Didn't expect him to and just wanted an inquiry as to what was going on. needless to say, I'll buy from him again.
If buying big ticket items do it with a credit card or your banks debit card. Banks like Chase will go to bat for you if someone unethical tries to pull something. May take a while, but at least your not dealing with the idiot/idiots. Personally, some people will get downright mean when they're wrong. Don't retailate, but document everything whether electronic or written to prove a case. You can go one step further and contact your state attorney generals office, the FTC, and the persons internet provider if threats are being made. Your post office inspector may want to know what a group of unethical individuals are up to also.
As a buyer I have run across some big time jerks. You can't expect a larger lot of postcards or stamps to have everything perfect, but if the majority is damaged and not described = misrepresentation. Another example is people count the images in postcard folders as postcards, but the fact is the folder unless it has detachable mailable postcards is really one item. Be weary of the so, called were not experts by people dumping tons of postcards. It's a bunch of balony and is a hard time to prove. If you see something wrong talk to the seller first to avoid a misunderstanding. Often for a new seller it was a simple error. But be weary of veteran sellers overcharging on shipping. I see it takingb place quite frequently. Example is $4.80 to send 10 postcards.
If you're very concerned, ask yourself how much can I afford to lose? Secondly, weigh the cost of aggreviation. It sometimes isn't worth complaining that one got overcharged a $1 or $2. As a seller I could complain, but factor in I could list 20 new things vs. dealing with an unethical seller. I know it's the principal and if you don't something others will follow.
In closing, I care about my customers and it's sad some jerks along with eBay's greed have to wreck buying. Overall, the amount of transactions on eBay are successful with no complaints and repeat buyers. Granted I'm very small, but customer service which is like playing roulette these days is critical to any business. Business used to be about building relationships. Today, there's a number of people just looking to make a buck.
Best Regards,
Mike
My policies on returns are clear so, it doesn't leave a buyer wondering. Condition as to collectibles is subjective.
We all agree if something is downright damaged, but grading postcards as fair to excellent may cause others to disagree with what a seller says. Hence, why I offer a 100% money back guarantee along with reimbursing a buyers return shipping.
A lot of sellers only do one way returns which to me isn't right since the shipping costs are for one a business write off. Secondly, you treat a refund as income that didn't come in.
eBay burries the return policy and should have it right after the description or put it just below the items title so, buyers don't have to hunt all over the place or ask the seller.
When things go wrong, people should work out a solution and thus, not accuse one another. One guy went way out of his way and returned the shipping cost to me since it took too much time. Didn't expect him to and just wanted an inquiry as to what was going on. needless to say, I'll buy from him again.
If buying big ticket items do it with a credit card or your banks debit card. Banks like Chase will go to bat for you if someone unethical tries to pull something. May take a while, but at least your not dealing with the idiot/idiots. Personally, some people will get downright mean when they're wrong. Don't retailate, but document everything whether electronic or written to prove a case. You can go one step further and contact your state attorney generals office, the FTC, and the persons internet provider if threats are being made. Your post office inspector may want to know what a group of unethical individuals are up to also.
As a buyer I have run across some big time jerks. You can't expect a larger lot of postcards or stamps to have everything perfect, but if the majority is damaged and not described = misrepresentation. Another example is people count the images in postcard folders as postcards, but the fact is the folder unless it has detachable mailable postcards is really one item. Be weary of the so, called were not experts by people dumping tons of postcards. It's a bunch of balony and is a hard time to prove. If you see something wrong talk to the seller first to avoid a misunderstanding. Often for a new seller it was a simple error. But be weary of veteran sellers overcharging on shipping. I see it takingb place quite frequently. Example is $4.80 to send 10 postcards.
If you're very concerned, ask yourself how much can I afford to lose? Secondly, weigh the cost of aggreviation. It sometimes isn't worth complaining that one got overcharged a $1 or $2. As a seller I could complain, but factor in I could list 20 new things vs. dealing with an unethical seller. I know it's the principal and if you don't something others will follow.
In closing, I care about my customers and it's sad some jerks along with eBay's greed have to wreck buying. Overall, the amount of transactions on eBay are successful with no complaints and repeat buyers. Granted I'm very small, but customer service which is like playing roulette these days is critical to any business. Business used to be about building relationships. Today, there's a number of people just looking to make a buck.
Best Regards,
Mike