I was creating listings today and image uploader was working fine. I tried another listing and now image uploader isn't working anymore. Anybody know what's up?
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Hi,
Did you try both the Auctiva Uploader and the old standby HTML Uploader?
Danno
Did you try both the Auctiva Uploader and the old standby HTML Uploader?
Danno
That's true.
I have been trying all day long (it's now 3pm in Athens).
Both uploaders ended with error many times. After many tries, the message that my one image was uploaded came up but I could never go to Manage Images; it's always the same error that there is a huge traffic! I keep trying from time to time with no success.
I raised a Support Request a few hours ago and I'm waiting for a reply.
Cheers and be patient.
I have been trying all day long (it's now 3pm in Athens).
Both uploaders ended with error many times. After many tries, the message that my one image was uploaded came up but I could never go to Manage Images; it's always the same error that there is a huge traffic! I keep trying from time to time with no success.
I raised a Support Request a few hours ago and I'm waiting for a reply.
Cheers and be patient.
Hi,
Yep, I see the errors too. Looks like they are down. Both the uploader and the Manage Images page produce the error.
Here's the typical error message....
"We apologize for the inconvenience. Due to the high volume of requests at this time, your request took longer than expected to process. Please retry your request again. If you continue to receive this error, please contact technical support referencing ID# 38e37ebb-d287-4aa9-89a5-2c1fdc6f3c00. Thank you."
I was seeing some upload errors on individual files during upload testing yesterday evening. Last time I saw errors on files was just before the system crashed last summer.
Hopefully, they'll get it fixed in a few hours when normal business hours start in California.
Danno
Yep, I see the errors too. Looks like they are down. Both the uploader and the Manage Images page produce the error.
Here's the typical error message....
"We apologize for the inconvenience. Due to the high volume of requests at this time, your request took longer than expected to process. Please retry your request again. If you continue to receive this error, please contact technical support referencing ID# 38e37ebb-d287-4aa9-89a5-2c1fdc6f3c00. Thank you."
I was seeing some upload errors on individual files during upload testing yesterday evening. Last time I saw errors on files was just before the system crashed last summer.
Hopefully, they'll get it fixed in a few hours when normal business hours start in California.
Danno
Just received the reply of Auctiva Support:
====================
Hello George,
Thanks for contacting us regarding this matter, and I’m sorry to hear about the trouble you are having. This is a known issue to us and our engineers are working to resolve this as soon as possible, but that no ETA is available at this point.
We apologize for any inconveniences this issue is causing. If there is anything further I can do to assist you, please don't hesitate to ask!
Sincerely,
Auctiva Support.
====================
As you see, there's not much we can do but wait.
====================
Hello George,
Thanks for contacting us regarding this matter, and I’m sorry to hear about the trouble you are having. This is a known issue to us and our engineers are working to resolve this as soon as possible, but that no ETA is available at this point.
We apologize for any inconveniences this issue is causing. If there is anything further I can do to assist you, please don't hesitate to ask!
Sincerely,
Auctiva Support.
====================
As you see, there's not much we can do but wait.
having the same problem here as well
I think they got it fixed now.
The problem banner is off the main page and I'm able to browse the Manage Images page.
Danno
Edit: I uploaded a test image and that worked too.
The problem banner is off the main page and I'm able to browse the Manage Images page.
Danno
Edit: I uploaded a test image and that worked too.
After a couple hours it was working fine. I never had that error message though. I just got a message that Active X was not installed but it wouldn't let me re-install Activee X. Oh, well. It's working again now.