Images are not Uploading

Yeah - I've been having a similar issue since last night.
I was uploading - no problem - then I started getting errors (and still am). I am using drag & drop and even tried basic html (cannot use java with explorer). I tried pics from a disc as well as from my computer - all look like they are uploading fina and at the end I get a red box error stating that the file is invalid or something like that.
I contacted support last night and received a reply that all was working on their end and requested which browser I use. I responded and again posted info this am - but still waiting to hear.
I have 6 listings just waiting for pictures...EEKS!

Well I think I found a fix - I resized one of the images and it worked. Weird cause I had just uploaded many at the larger size but maybe the system is bogged down.
A bit of a pain to resize all of them but at least I can upload. Hope it helps you too.

Thanks, eBliss, for your info! I'm in the process of setting up a new cpu, and just saw your message. I had an inspiration to take my system down and bring it back up, and that did the trick! I bet that update to Java (my browser is Firefox, and I heartily recommend it!) was not completely installed until I did so. Resizing your pics is a huge pain, I keep mine no larger than 450 x 600 pixels, and haven't had a problem with that. Again, many thanks! Sue

never had a problem until last two days , but suddenly loading pictures has become a nightmare - sometimes it will load one or none then quit, or then five out of ten , just whatever it feels like- normally do thirty at a time but if you double click on thirty now and it only accpts one you have to click on all the others again !! - anyone else got the same problem?

Haven't tried it since Monday evening, but I'll give it a go and see what happens! I really like most of Auctiva's functionality (especially for the price!) but sure as heck need to be able to handle pictures without a glitch. I don't know if you're like me, but I rarely upload them until I'm ready to write the auctions, so if they don't go, I'm in deep kim chi!

I can upload okay but the select image screen either takes forever or freezes.

booklady

I have been having the same problem. I always use the one that says it will downland anything. It keeps saying Failed. Just took 35 Pictures to load into my store and can't.

Having the same problem, never had to do anything extra before. Something is wrong.

I also am having this problem. If I use the basic html unloader it indicates that the upload has failed. If I use the java or drag and drop it appears to work as it should but the pictures are not actually uploaded. What gives?

I tried one of the suggestions, decresing the picture size, seems to be working but boy is it a pain. Never had to do that before.

When you say decrease the picture size, do you mean the resolution or file size? As I've already decreased the file size and that didn't work.

It would be a supreme pain in the butt to have to resize the resolution on all of my photos.

Yes that's exactly what I mean, I went in and change the actual size of each picture, now I'm ok.

NotE_nufTime,

What resolution did you change them to? As I tried dropping them in resolution but it still will not upload. Perhaps I'm just not making them small enough?

Well I guess I answered my own question. I resized my pictures to 800x600 and now they upload. Funny, if this is the issue why isn't Auctiva suggesting it?

I've been having the exact same problem all evening! It's driving me insane. I've tried resizing and that hasn't worked. Off to try again........

Hi Community,

Thanks for your help in bringing this to our attention. Our technical team is aware that some of our customers are experiencing intermittent technical difficulties resulting in failed image uploads, and we are constantly monitoring the situation to keep our uploading service running as effectively as possible.

Despite our efforts, unfortunately, it is likely that some users will continue to experience problems of this nature. If you are unable to upload images that you would normally be able to upload into Auctiva, all we can really recommend at this point is that you take a short break and try again later. We are probably going to have to install some new hardware in order to alleviate this problem completely, but I'm not sure when we'll be able to get that accomplished yet.

Any additional questions or concerns? Please feel free to contact our customer support team using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike

Ditto, same issue here. I've been using Auctiva for around three years and have never had this problem. I've tried all methods of uploading with no success.

I hope it's resolved soon!

Kevin

Sorry, Guys, my ISP tower was hit by lightning and I was off line for a week! If you have huge pics, you might want to consider making them no larger than 600 pixels wide and 450 pixels high, that way any monitor can display them without scroll bars (a total pain, in my estimation) and they upload more quickly, too. I agree, nothing for it but to manually reduce the size of your pics that you've already edited...if there's another way, I sure would like to know about it! I'm planning to upload some pics this afternoon (was unable to do auctions last week...no internet!), so I've got my fingers crossed! Sue

I'm getting failed uploads too! Off to try the resizing. Got my fingers crossed!

Yep, that worked! Thanks guys you have saved me hours of frustration

What is happening, I cannot even get to the pictures to upload. Auctiva is freezing up!!! Can't get them to add to listing and cannot upload to my folders.