Please help!! The images have disappeared in 3 of my listings. I thought the problem has been fixed. Obviously, not for all listings. Please look into this. Buyers are requesting to see pictures.
Thanks so much.
Original Post
Hi mamiC,
Thanks for letting us know about this. We're not currently experiencing any technical problems that would account for the images in your listings not showing up so I would guess those images were deleted from your account. We actually keep logs of when images are marked as deleted and when they are deleted permanently from our system.
If that is the case, and the listings have not received bids and have more than 12 hours, you should be able to restore the images within the descriptions of the listings by re-uploading the images during the process of revising each item via the following process:
1) Locate your listing in your Saved Listings folder, make any necessary changes (re-upload images), and save.
2) Click the "<HTML> icon to the right of the item on your "Saved Listings" page
3) Select All and copy the html in the popup window.
4) Locate the item on eBay and click the "Revise Item" button.
5) Scroll down to the "Description" section and then click the "HTML" tab above the description editor.
6) Delete the existing description HTML, paste the copied HTML in its place, and save your changes.
Once you have restored the images within the description of the listing, if you need to restore the header/gallery image as well, you should then be able to make that correction via the following process:
1) Visit the item on eBay.
2) Right-click the image you’d like to make your new header/gallery image and click “Properties”
3) Copy the image URL, which begins with http://...
4) Click the “Revise your Item” link at the top of the auction page.
5) Click the “Add Pictures” button.
6) Delete the text(if any) in the “Enter URL…” field(if any) and replace it with the copied URL.
7) Click the “Insert Pictures” button and save your changes.
On the other hand, if these listings have already received bids or there is something else about them that is making it so eBay is no longer allowing you to revise the existing description content, you could potentiall append images to the bottom of the listings by using the “Add Images” tool on your Auctiva Active Listings page.
If you would like us to look into your specific case further, please feel free to contact our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx
-Mike
Thanks for letting us know about this. We're not currently experiencing any technical problems that would account for the images in your listings not showing up so I would guess those images were deleted from your account. We actually keep logs of when images are marked as deleted and when they are deleted permanently from our system.
If that is the case, and the listings have not received bids and have more than 12 hours, you should be able to restore the images within the descriptions of the listings by re-uploading the images during the process of revising each item via the following process:
1) Locate your listing in your Saved Listings folder, make any necessary changes (re-upload images), and save.
2) Click the "<HTML> icon to the right of the item on your "Saved Listings" page
3) Select All and copy the html in the popup window.
4) Locate the item on eBay and click the "Revise Item" button.
5) Scroll down to the "Description" section and then click the "HTML" tab above the description editor.
6) Delete the existing description HTML, paste the copied HTML in its place, and save your changes.
Once you have restored the images within the description of the listing, if you need to restore the header/gallery image as well, you should then be able to make that correction via the following process:
1) Visit the item on eBay.
2) Right-click the image you’d like to make your new header/gallery image and click “Properties”
3) Copy the image URL, which begins with http://...
4) Click the “Revise your Item” link at the top of the auction page.
5) Click the “Add Pictures” button.
6) Delete the text(if any) in the “Enter URL…” field(if any) and replace it with the copied URL.
7) Click the “Insert Pictures” button and save your changes.
On the other hand, if these listings have already received bids or there is something else about them that is making it so eBay is no longer allowing you to revise the existing description content, you could potentiall append images to the bottom of the listings by using the “Add Images” tool on your Auctiva Active Listings page.
If you would like us to look into your specific case further, please feel free to contact our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx
-Mike