Why aren't my images showing up in my ebay auction in the scrolling auctiva window? Also, these are all relistings which all had a thumbnail in the original listing that is still there, but not in the new listing's thumbnail spot.
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Hi Kimmy,
Don't worry it's not your fault there is a problem with the store window at the moment but I am sure they are working on it! I have just put in a report about this so I am sure they are working on this as we speak!
All the very best and I do hope it gets working again very soon!
Ray
Don't worry it's not your fault there is a problem with the store window at the moment but I am sure they are working on it! I have just put in a report about this so I am sure they are working on this as we speak!
All the very best and I do hope it gets working again very soon!
Ray
Hi Again Kimmy,
Here is the response I have just received from the Auctiva Support team!
About the missing auctions within your Auctiva store/store window and the message being displayed over there, "No Items Available".
You are facing this issue since we are currently updating our website and database to add new features and fix bugs. This process takes approximately 4 hours every Thursday night starting around 10:30PM PST (-8 GMT).
Once this process is over, your Auctiva store would be back on track.
We apologize for the inconvenience and appreciate your patience in this regard.
Thank you,
Auctiva Support.
Here is the response I have just received from the Auctiva Support team!
About the missing auctions within your Auctiva store/store window and the message being displayed over there, "No Items Available".
You are facing this issue since we are currently updating our website and database to add new features and fix bugs. This process takes approximately 4 hours every Thursday night starting around 10:30PM PST (-8 GMT).
Once this process is over, your Auctiva store would be back on track.
We apologize for the inconvenience and appreciate your patience in this regard.
Thank you,
Auctiva Support.
I wonder why other people's store images are working though.
ummm ... that said every Thursday, though??
It's Saturday and they're still not working.
It's Saturday and they're still not working.
Hi Tracey,
My Store window is just fine, if you are still having problems I suggest that you contact the support team by clicking on the help link! Although, I would make sure that you clear your browsing history cache. Doing this can often rectify the problem. Hope this has been of some help!
Good luck Tracey!
Ray
My Store window is just fine, if you are still having problems I suggest that you contact the support team by clicking on the help link! Although, I would make sure that you clear your browsing history cache. Doing this can often rectify the problem. Hope this has been of some help!
Good luck Tracey!
Ray