Digital cameras, at least the ones made recently, automatically sense the orientation of the camera (e.g. landscape or portrait) at the time the picture is snapped. The orientation is stored in the EXIF metadata section of the JPEG file the camera writes out.
Most editing software, and our Auctiva uploader, will sense the EXIF orientation and display the picture accordingly. We also preserve the EXIF orientation setting for an image when the image is stored on our servers.
FYI...Before I started this post, I rotated a picture from horizontal to vertical, uploaded it, and it uploaded as a vertical like it should. Based on this, I think our upload software and servers are working as they should.
Sometimes the EXIF orientation setting for an image gets changed before it gets to us. If the setting is not in the EXIF portion of the file, we have no way to know the picture is rotated.
In a Google search I did, I found that there are reports of a bug in Snow Leopard on a Mac that could corrupt the EXIF orientation setting. Of course, I've no way to be sure this caused what you are seeing, Arden Cody, but I'm just saying....
pattycyn, not sure what has happened to your images. Just not enough information to even hazard a guess.
Now what can you do...well not really a quick fix. You have two choices. Either a) pull up your pictures in an editor before you upload them to Auctiva and make sure the orientation is correct, or upload them to us first and then use our on board image rotator tool to rotate the.
There are some batch image rotation tools you could try. Probably, you can pull up the image in Windows explorer, right click on it and rotate it there.
I really can't recommend one as we don't have one we have tested, but if you do an internet search you will turn up some prospects.
Hope this helps.
