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OK, my account has updated and I can now see my current listings in my account. But I have another question, I have an ebay store already, what happens with that, will it automatically be updated to Auctiva store or will I have to close my ebay store, I have searched everywhere and I can't find anything about what to do if you already have an ebay store. Thanks, Sonia
auctiva store and ebay store are two different animals.

simply put, auctiva store is merely a page of your items for sale on ebay. then there's the store 'window' which is the gallery that is inside your item's description and has pics of your other items for sale.

for an example of the store window - see http://cgi.ebay.com/Landstroms-Black-Hills-Gold-Mens-14...Z92845QQcmdZViewItem

Since you have an ebay store, you want to import your store categories. click the My Account tab, then in the left column on the page click "eBay Settings" on that page you can import your custom store categories from ebay. (you'll need this done before you create listings if you want to put your listing in your custom store categories) shortcut to that page is http://www.auctiva.com/account/ebayaccount.aspx

back to auctiva store topic - your auctiva store will automatically be populated with your ebay items that are up for sale. (regardless of whether you have the store window turned on or off).

Your auctiva store window - turning it on causes it to automatically be inserted in all your active ebay listings and automatically added to any new listings (whether you launch them from here, ebay, or another site). Turning it off does not remove it from listings nor does it keep it from automatically adding new items to your store window. Turning it off only prevents it from automatically being inserted into listings.

hope that helps
Thank you for your help. I have imported my store categories and I was wondering why they weren't showing up, but my listings were current before I signed up with Auctiva, so when I create new listings the categories should show up if I understand you correctly. I still don't get the purpose of the Auctiva store though if when you click on the visit my store link it takes you to your ebay store, who actually sees the Auctiva store? Anyway, I'll get the hang of it I'm sure, and thanks again for your help.

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