Insurance & Tracking Question

Can I ask how you shipped the item? Was it through the USPS? Was it Global Priority or Airmail Parcel Post, etc? Where did the item get shipped to?

I ship quite a bit internationally using the above methods and the only service that provides real tracking is Global Express Mail BUT I have put in the Global Priority Mail number and even the customs number from the green customs form (for airmail letter post) and was able able to track it to a point (Not always all the way through). There are some very interesting posts on the Ebay discussion boards about using the custom's form number to track to countries like Canada (I can find those links for you if this is how you sent it).

Let us know how the parcel was sent and maybe we can help to some suggestions on what to tell the buyer. Myself, I do not tell the buyers up front that I can see any type of tracking unless there is a problem but found out that I can track packages when a customer in Germany stated that she did not get her package and I could track until it left JFK airport and miraculously it showed up at her door the next day (hmmmmmm

Let us know!
Marcia

Oh how wonderful, I never thought about the green slip! Yes, the package was sent 2 days ago via USPS Leter-Post Airmail to Canada. The links would be nice or did you input the green slip # somewhere at USPS.com? I have an unanswered mail from the buyer in my mailbox now. I was waiting to find an answer. Thanks for your most helpful reply.

You can go to usps.com and go to "Track a package" and then put the number in....the number normally starts with an "LC" and ends with a "US". If you did not keep the number off the green slip, you can look at your receipt from the PO and it should be on there as well.

I have read on other posts that you can also go to the Canada Post website and put in the number to track it further into Canada.
Here is the link the Canada Post:
Canada Post - track a parcel

Here is the link from the discussions on the ebay store boards about this very subject:

Ebay Discussion Boards - How to Track package to Canada

I found that link to be most interesting....hope this helps and good luck!

Marcia