Since I can't seem to have Live Chat work or them actually email me anything (good thing they are charging now...) I'll post my problem here. I received an email saying if I didn't pay my $2.90 insurance balance Auctiva insurance would be disabled. I paid the balance immediately then got another email a couple days later again saying if I didn't pay off my balance of $0 insurance would be disabled. A couple days later I tried to schedule a listing and it had the insurance disabled on the listing. I even created a new listing and it has the same problem. I guess I could try to see if it actually works but was wondering if anyone had the same problem.
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